All Other Treasures FAQ (Masks)
Do you ship overseas?
Yes we do, we are unable to offer tracked parcels for the masks internationally as it is quite expensive. We are currently offering untracked, letter mail for our masks overseas.
Orders placed internationally (outside Canada), may be subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. We cannot predict the costs of these fees. If customs charges occur, please note that you, the buyer, are 100% responsible for these charges. We, the seller, are not responsible for customs charges.
How long will it take to get my order?
All depends on which side of the water you’re on (how close to Ontario you are) ! Orders within North America will take 5-7 business days to arrive. You’ll get your delivery details will be provided in your confirmation email. Please be patient during this difficult time as there may be delays with our carriers.
What shipping carriers do you use?
We use Canada Post unless Express shipping is selected. You’ll be asked to select a delivery method during checkout.
Do you sell the filters?
At this time we are working towards carrying filter replacements for our masks, please drop your email to our newsletter so we can give you an update when receive them and can sell them here!
What is your return policy?
Our aim is that you love our products and are always happy with your purchases. However, these products are used for personal hygiene and therefore all sales are final.
What about a defective product?
If you receive a defective product, please notify us immediately at firstname.lastname@example.org and we will gladly send you a new one. If you do not notify us of a defective product, we will assume that the product was not defective or damaged when you received it.
How long will my SeaBae Masks last?
Our mermazing masks can be used and washed up to 100 times! For optimal results, we recommend removing the Filter. On Hot wash after use with soap, lay flat to try. Normally we would not recommend hot washing for the longevity of any fabric product, however this is necessary to help protect against airborne particles, so please wash gently, and understand that like with any fabric, hot washing will break down the cotton fibres over time.
What is the fabric used on the masks?
Fabric: Top Layer (Digital Printed Stretch Poly Sateen) Bottom Layer (Woven Cotton) approximately 12.5cm X 20cm X7.5cm, adult size. The straps are adjustable.
What kind of packaging do you use?
All our product packaging is 100% plastic-free. We use recycled materials that are both eco-friendly, recyclable and biodegradable. There are no tissues, bells and frills or unnecessary plastic inside the package.