SeaBae Wipes FAQ
Do you ship overseas?
Yes, we are shipping to select Europe locations, Canada, Australia and USA. Your Shipping costs will be added at checkout.
Orders placed internationally (outside Canada), may be subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. We cannot predict the costs of these fees. If customs charges occur, please note that you, the buyer, are 100% responsible for these charges. We, the seller, are not responsible for customs charges.
We offer tracked and untracked shipping options. If you choose an untracked shipping option, we are not able to provide status of your delivery. We are working on alternatives that are lower in cost, but since we are a small business, and international fees are so high because of covid-19 this is what we can currently offer.
How long will it take to get my order?
All depends on which side of the sea you’re on! Orders within North America will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 10- 14 days. You’ll get your delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use Canada Post!
What is your return policy?
Our aim is that you love our products and are always happy with your purchases. However, these products are used for personal hygiene and therefore all sales are final.
if you find that you are unsatisfied with your order, please write us - within 14 days of purchase date at seabaebeauty@Gmail.com , and we will be happy to assist you.
What about a defective product?
If you receive a defective product, please notify us immediately at email@example.com and we will gladly send you a new one. If you do not notify us of a defective product, we will assume that the product was not defective or damaged when you received it.
How long will my SeaBae Wipes last?
Our mermazing wipes can be used and washed up to 1000 times! For optimal results, we recommend tossing your wipes in your laundry bag after use so that you’re always using a cleaned and refreshed product on your face & eyes. When drying, we recommend laying the pads flat so they retain their seashell shape. DO NOT put them in the dryer as this destroys the shape we lovingly designed!
How to clean the wipes?
Immediately after removing your makeup, soak the wipes under warm water and with a bit of soap. Rub both ends together to lift the makeup off the hemp fiber. Repeat until all make up is removed. Then they are ready to be tossed in the laundry!
What kind of packaging do you use?
For our individual refill packs, we use recycled packaging that is both eco-friendly, recyclable in biodegradable mailers. There are no tissues, bells and frills or unnecessary plastic inside the package. For our combo packs, we believe in encouraging the re-use of materials and eliminating single use and disposable packaging. Our combo packs come in a durable blue travel pouch. We are working towards providing a hemp plastic biodegradable option in the near future for our combo packs.
Are all your products 100% plastic-free?
We strive to reach that 100% mark in every product we offer. The Seabae wipes are chemical-free, BPA-free, and made from natural materials. They are made of ethically sourced and GOT certified hemp cotton, a natural cotton that is biodegradable and sustainable.
You can choose to get your Seabae refills instead of purchasing the combo pack with the travel pouch, which is not plastic free. We are actively working towards finding similar materials, but since the pouch is not meant to be thrown out we hope that our eco customers will hang on to it for many years ahead! You wouldn't throw out your fave bag or purse now would you? Treat the Seabae pouch the same!
How do you help marine life?
We're proud to partner with See Turtles organization, and support their Billion Babies program which protects endangered sea turtle hatchlings.
Is Hemp really better than Cotton?
Shell YES! There are so many benefits to using hemp!
-Hemp gets softer over time, that means the more you use your Seabae Wipes, the softer they'll feel.
-A single hemp plant yields 220% more fiber than a cotton plant!
-Hemp is great for our planet! It helps reduce global warming because it takes out large amounts of carbon dioxide per acre, more than most plants.
- Hemp is a weed, so it grows prolifically with little water and no pesticides. It takes up relatively little space, produces more pulp per acre than trees.
-You can use up the entire plant!
-We source hemp sustainably through our factory overseas, that is GOT certified.
-Hemp is said to be up to four times more absorbent than cotton. It wicks moisture away from the skin, keeping you from feeling sweaty and clammy. Also, the antibacterial properties might prevent body odor – a major benefit for obvious reasons!
Is your Hemp cotton GOT certified?
Yes, the factory we work with overseas is 100% GOT certified.